Holiday Watch Service

Last updated on 24 April 2023

Information

Community Safety Services provide a "drive-by" service where ever possible for customers who are going on holidays or will be away from their home for an extended period of time.

Holiday Watch Service

On request, the City's Community Safety Services team can perform regular patrols of your property while you are away from your property.
A minimum of one (1) patrol will be conducted in each 24-hour period, either day or night.
If any suspicious or abnormal activity is identified during the patrols, the City will contact the nominated key-holder.

CSO Information

This service is not restricted to holidays/vacations and can include any extended absences from their property, including going into hospital.

Requirements for a request

Please ensure you meet the following criteria for requesting holiday watch patrols:

requests may only be submitted within one week of the holiday/absence commencing
a nominated Key-Holder is essential (including name, contact number, vehicle details)
commercial properties are excluded from this service
provide the City with the details of all vehicles that will be parked and/or visiting the property during that period (including Vehicle Registration Details)
provide the City with the dates in which you will be on holidays/away
service period is limited to a maximum of two (2) months.

Anonymous requests

Your contact details are required when lodging this request.

Customer Requesting Follow Up

Click here for the request follow up process

If a customer is requesting a follow up, then proceed with the following steps:

Ask for the tracking reference number.
If the customer does not have the reference number, then ask for their name as well as the incident location for the request.
Search for the request using the information provided. Don't forget, if there is a work order, then the information will be located within this work order instead.

Once you have located the request:

If there is no name against the request, then this means it was reported anonymously.
We are unable to provide updates on anonymously reported requests.
Provide the customer with an update, noting that some content may be confidential.
If the details in the request are insufficient to assist, then contact the relevant area for further information.
Add a note to the request outlining the request for information and what was communicated.

Before you Lodge a Request

Confirm the request is from a City of Canning resident using Intramaps to search their address.
Confirm the above criteria has been met.
Ensure details required as per the above criteria will be included on the request.

Reported as Anonymous

If the customer has requested to remain anonymous, then do NOT provide the reference number.
You can advise next steps, however the City will not contact the customer or keep them updated of progress.

Raise a request

Patrols will be conducted upon commencement of your holidays/absence.
You will be notified of the outcome upon your return.

Raise Holiday Watch request

Next Steps

Provide the customer with the full tracking reference number (including letters at the end).
Advise the customer that patrols will be conducted upon commencement of the holidays/absence and they will be notified of the outcome on their return.
Is there anything else?

Advise the Customer

"Your request has been raised to our Community Safety Services team. Your tracking reference number is (provide full tracking reference number from OneCouncil). Please make a note of this reference number to assist with tracking your request. Patrols will be conducted upon commencement of your holidays/absence and you will be notified of the outcome on your return. Is there anything else I can help you with?"

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