Request a refund
Request a refund

Request a refund

Request a refund

How to request a refund from the City.
Last updated on 12 September 2023

Information about refunds

  • If you have made a payment to the City and require a refund, you will need to lodge a request (please click on the button at the bottom of this page).
  • A request is required whether you are at fault or not.
  • This request is the most efficient method available and ensures security of your personal information.
  • Refund requests cannot be made over the phone as documents need to be submitted with the request.
  • Download the Request a Refund guide for instructions on how to complete the request.

When is a refund required?

  • an over payment has been made
  • an application has not been accepted
  • a service has not been provided
  • there has been a change in registration/application details.

What information is required to request a refund?

Before you lodge your request for a refund, please ensure the following evidence is attached to your request:
  • a copy of your payment receipt
  • proof of your bank account details including:
  • account holder
  • BSB and account number
  • evidence that the payment came from this account.
If you are requesting a partial refund due to the sterilisation of your dog, you will need to attach a copy of the sterilisation certificate to the request.

Raise a request

  • To request a refund, please click on the button below.
  • Refunds will be processed within 30 days of the correctly lodged request.